The Microsoft Certified Desktop Support Technician (MCDST) is one of the newest certification offerings from Microsoft. Designed to teach you the basics of supporting end-users on the Windows XP operating system and desktop applications, this training covers the topics and concepts that map to exams 70-271 and 70-272.
Instructor Todd Logan takes time to cover all the information you’ll need, not only to pass the exam, but to be able to do the job. Todd is our XP expert and you’ll appreciate his use of diagrams, examples and real-world analogies along with his upbeat and fun delivery of the material.
These videos were developed for the help desk person who is relatively new to Windows XP Professional and needs to be able to support end-users regarding issues with the XP operating system, MS Office, Internet Explorer and Outlook Express as well as troubleshoot desktop configuration problems. You’ll also learn about Microsoft’s new Service Pack 2 offering; from installation and compatibility to new features and changes.
There are 34 videos, providing more than 17 hours of instruction. A basic understanding of computers and networking, such as the A+/Network+ Combo Pack is recommended before viewing this training.